SCF’s Learning Institute can assist your organization with engaging your customers and community through a virtual consulting retainer of *40 hours. These hours can be used to interact with multiple SCF Subject Matter Experts to better outcomes for your organization and community. Consulting items could include but are not limited to:

  • Current processes for survey delivery
  • Methods for data collection and data delivery
  • Strategic planning for survey delivery
  • Standardization of survey process
  • Policy and procedure to support survey delivery
  • Resource suggestions to engage consumer base in survey process
  • Measurement and data analysis
  • Action planning support
  • Content suggestions for training materials for workforce development

A custom-tailored Toolkit Package option can be created to include process and workflows around survey design and delivery flow, metrics for Voice of the Customer, development of sampling and analysis plans, and partnering to develop a community based needs assessment of your customer base. For more information on the Community Engagement virtual consultation suite, please submit a request.

*These hours are limited to virtual consulting and not applicable for on-site consulting services