Southcentral Foundation’s Integrated Care Teams Playbook includes information about all aspects of implementing and sustaining integrated care teams, including but not limited to team composition, roles and responsibilities of each member, improving access for customer-owners, workload balance, empanelment, facility considerations, data considerations, improvement and innovation, and more. This information comes from SCF subject matter experts who have been with SCF since before ICTs were established and were key figures in SCF’s system transformation. The playbook also includes tools SCF still uses in operating its ICTs today.

As discussed in the Integrated Care Teams Playbook, empanelment is the pairing of customer- owners and Integrated Care Teams. SCF does not assign customer-owners to care teams (except in the case of newborns; more information on this is included in the newborn empanelment section), but rather allows them to choose their care teams. This supports the building of relationships between customer-owners and their care team. If possible, all customer-owners your organization serves should be empaneled to a care team, and should always be seen by that care team and work with that team on their health goals and needs.

This supplement contains additional information related to empanelment.